We love hearing from our clients, and appreciate that all questions, comments and feedback are a valuable commodity in understanding what we do well, but also recognising where we may be able to enhance our service levels.
Thankfully, our hard work and commitment to quality has led to consistently high levels of customer satisfaction.
But rather than just take our word for it, we have detailed just a small selection of client testimonials we have received….
" The centre is registered with CQC and offers the opportunity of relaxation, care and recuperation to members of the RAF family. Southern Fire Alarms Ltd have worked closely with us for over 10 years servicing our fire and emergency lighting systems and are a select member of our supply chain. "
" As an integral part of our carefully selected supply chain, David Fell and his team at SFA have assisted us in successfully delivering a number of projects, including fire alarm systems for 22 new ‘The Gym Group’ properties across the UK. SFA always provide only the highest levels of service, and therefore, we would have no hesitation in recommending SFA to any prospective clients. "
Southern Fire Alarms Ltd have been working closely with Apollo Fire Detectors Ltd since the opening of their account with us in 2011. SFA have successfully installed and maintained countless systems with Apollo products and are well known for their customer service from project inception through to handover and completion.
" We had our Fire System upgraded by SFA back in 2007 and have been using the company ever since for our ongoing planned preventative maintenance contract. We have been very impressed with the service we have received. There is excellent communication between the office and ourselves before the visits and the engineers are always work in a considerate manner when on site. We have always found that the engineers work in a flexible way to ensure that the patients are not inconvenienced in anyway. I would have no hesitation in recommending SFA to anyone who is looking for a good reliable contractor to install and maintain their fire detection and alarm system. "
" Southern Fire Alarms Ltd carry out the maintenance, emergency breakdowns, installation, additions and modifications for two shopping centres under my remit. They have looked after these Centres for 16 and 13 years respectively and were the contractor for these sites before my appointment. I have continued to use SFA due to their technical knowledge and ability as well as customer service from office staff, management and engineers. I would be pleased to recommend SFA and their services. "
" I would just like to express my satisfaction and thanks to you for your efforts on the recently completed fire precaution works for HCC. Because of the working time restrictions, asbestos issues and other site factors, the projects were particularly challenging, however your engineers were very flexible and amendable throughout. "
" We have been using SFA for the maintenance of our fire alarm system since 2012. This covers not just routine maintenance but also repairs and upgrades where required. We continue to be impressed with the friendly, professional service we receive from both the administration team in the office and the engineers that attend site. Any requests are actioned quickly and timely reminders that maintenance visits are due ensure that we don’t miss any visits. Overall SFA are a very competent and professional supplier who regularly demonstrates their expertise in their own field. "
" SSE Contracting have worked very closely with SFA on the West Sussex County Council term contract for new fire alarm installations, system extensions and reactive callouts. Over the last 7 years, SFA have consistently delivered professional, proactive and high quality solutions and are highly regarded throughout the County. I would have no hesitation in recommending SFA to any prospective clients. "